Bolton Library and Museum Services

Access statement - Central Museum

This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors.


Situated in the centre of the town, behind the Town Hall, the museum tells the story of Bolton from its early beginnings right up to the present day.  The building is accessed via front steps with an access ramp to the side.

The museum galleries are based on the first floor with a mezzanine second floor accessed through the Bolton Lives Gallery.  The library is on the ground floor and the aquarium is in the basement.

There is lift access to all public areas and ramped access to the aquarium.

The Museum is an accredited museum and we are a member of the Visitor Attraction Quality Assurance Scheme.

Library and Museum assistants are on hand throughout the building should you require assistance.

We look forward to welcoming you.  If you have any queries or require assistance please phone 01204 332211 or email


  • For details of our opening times, where we are and a map of where to find us see the plan your visit pages on our website
  • We have a Guide to our services leaflet that is available to download from our website.
    The nearest train station is Bolton, which is 0.4 miles away (a 10 minute walk).  Taxis are available at the station.
  • The bus station is situated behind the museum 0.14 miles away (a 3 minute walk).  There is a free town centre Metroshuttle bus service, service 500 which operates every 15 minutes, between 9am and 5pm from Monday to Saturday, covering a circular route of around three miles around the town centre and serving 15 bus stops including both the bus and train stations. A link to the route can be found here (PDF download)
    All Metroshuttle buses have low floor accessibility.
  • The roads in the vicinity of the museum are paved.

Car Parking and Arrival

  • There are on street Blue Badge parking spaces on Le Mans Crescent outside the building
  • Visitors can be dropped off at the entrance but there is no dropped kerb.
  • The nearest long stay public car park is the Octagon Theatre NCP multi-storey car park at BL1 1TN
  • There are steps leading to the main entrance with handrails at either side.  There is a permanent ramp to the left hand side with handrails to both sides.
  • The main entrance doors are automatic and are 1420mm/ 55.9ins wide.

Main Entrance and Reception

  • The main entrance door is automatic and accessible by wheelchair users.
  • The museum reception desk is on the first floor and is accessible by stairs situated at either side of the main entrance or by a public lift to the right side of the main entrance.
  • There are chairs with arms in the museum reception area.
  • The floor surface within the galleries is tiled.
  • There is a lowered section of the welcome desk.
  • There is a hearing loop system installed on the museum reception desk and also in the History centre.
  • A magnifying glass, pen and pad of paper are available on request.

Displays, Exhibits etc

  • The museum is on two floors, the mezzanine level can be accessed by a lift at the end of the Bolton Lives gallery.
  • To access the aquarium there is a lift to the basement and a permanent ramp down the corridor.
  • All the galleries have interpretation boards with pictures and large text.
  • Library and Museum assistants are on hand in the History centre to assist with using the computers and looking at books.
  • There are interactive touch screens; that can be accessed from a sitting or a standing position.
  • There are oral interpretation exhibits in the Bolton Lives gallery on automatic sensors.
  • There is permanent seating in the Bolton Lives gallery, world bays and the art gallery.  There are folding seats available in all galleries.
  • All the doors to the galleries are open and close automatically if there is a fire.
  • Lighting in the galleries is generally bright and evenly lit; however some areas are more dimly lit to aid preservation of the collections.

Public Toilets

  • Public toilets including an accessible unisex toilet are located on the first floor.
  • There is level access from the gallery through a push button automatic door.
  • The accessible toilet on this level is accessed through an automatic door using a code that can be obtained from the reception desk.
  • There are also unisex accessible toilets on the ground floor to the left of the main entrance and in the basement near to the lift.  These can be unlocked with a RADAR key available from any member of staff in both areas.
  • There are baby changing facilities on both the ground and first floors.


  • There is a shop with a range of souvenirs and books etc. which can be accessed on the first floor at the museum reception desk.
  • The shop is level throughout and is large enough for a wheelchair or pushchair.
  • A low level counter is provided.
    *There are tall display racks and low levels ones accessible from a seated position.
  • The counter has a hearing loop system installed.
  • Staff can offer assistance if required.

Additional Information

  • All our staff receive regular training that includes disability awareness training.
  • We have a set of evacuation procedures – should you require it someone will assist you with evacuation either out of the building or to a refuge area.  We have evacuation chairs to assist.
  • We welcome trained assistance dogs.  A water bowl is available on request.

Contact Information

Address: Bolton Museum, Le Mans Crescent, Bolton BL1 1SE

Telephone: 01204 332211



Hours of Operation: Mon, Tues, Thu, Fri, Sat 9am-5pm, Wed 9.30am-5pm, Sun 10am-4pm